Refund & Return Policy

Welcome to LilyLuxa. Customer satisfaction is our priority. Please read our Refund & Return Policy carefully before making a purchase.

30-Day Free Trial

We offer a 30-day free trial so you can test our products/services with complete confidence.

During this trial period, you may use our services risk-free and decide whether they meet your expectations.

100% Money-Back Guarantee

If you are not completely satisfied with your purchase, you are eligible for a 100% refund within the first 30 days after your purchase date.

To request a refund, simply contact our support team with your order details.

Return Policy

Customers may request a return within 30 days of receiving their order.

To be eligible for a return:

• Items must be unused and in their original condition.

• Products must be returned in their original packaging.

• Proof of purchase or order confirmation may be required.

Once your return is received and inspected, we will notify you regarding the approval of your refund.

Refund Processing

• Approved refunds will be issued to the original payment method.

• Please allow 5–10 business days for the refund to appear on your account depending on your bank or payment provider.

• Shipping costs (if applicable) are non-refundable unless the item received was defective or incorrect.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene, personalization, or promotional conditions.

Contact Information

If you have any questions regarding this Refund & Return Policy or would like to request a refund or return, please contact us:

Email: hello-lilyluxa@outlook.com
Phone: +33 7 56 90 79 08