Shipping policy

Shipping Policy

Welcome to LilyLuxa.

This Shipping Policy explains how orders are processed, shipped, and delivered.

We primarily ship to the following countries (“Big Five” markets):

We may also ship to selected international destinations depending on availability.

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

Estimated shipping times:

Delivery times are estimates only and may vary due to customs, carrier delays, weather conditions, or high-demand periods.

Shipping fees are calculated at checkout depending on the destination and selected shipping method.

Free shipping promotions may occasionally be available.

Once your order has been shipped, you will receive a confirmation email containing tracking information when available.

LilyLuxa is not responsible for delays caused by shipping carriers, customs clearance, or circumstances beyond our control.

If your package appears lost or excessively delayed, please contact our support team and we will assist you.

Customers are responsible for providing accurate shipping details at checkout.

We are not responsible for packages shipped to incorrectly entered addresses.

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the item and packaging.

International orders may be subject to customs duties, taxes, or import fees depending on the destination country.

These charges are the responsibility of the customer.

For any questions regarding this Shipping Policy, please contact us:

Email: hello-lilyluxa@outlook.com
Phone: +33 7 56 90 79 08